A desired and correctly led customer experience is the most fundamental factor affecting customer loyalty
Your employees will give you their best when things they deem as significant are implemented at the workplace. Any organization needs to be familiar with its employees, manage them from the correct starting point, in a proper way from the employee’s perspective. This is what we call employee insight.
According to research, employee experience is the most significant single factor affecting customer experience quality
Only a correctly designed corporate culture, coming from the correct starting point, can lead to the desired employee experience
A desired corporate culture can be designed only if the company truly knows its employees. This is why employee insight matters.